Frequently Asked Questions

Why should I use MEDZSTORE?

Medzstore is a secure and convenient way for you to manage your prescriptions! After completing the one time setup process, you will be able to:

1.Order refills from your prescription history

2.Check the status of prescription orders previously placed

3.Set up Auto-Refill to save you time

4.Manage prescriptions for minor family members

5.Print your prescription purchase summary

MEDZSTORE is another way we can provide you the incredible service you’ve come to expect in our stores.

Where can I check my order status?

You will receive regular SMS & Emails about your order and our customer care will call and inform you. You can also track your order from you’re my order panel.

Are there any other options to order?

Yes. You can also upload your prescriptions through whatsup +91 – 9940409404 or email [email protected] . our customer care will digitalize, process the order and send you a confirmation.

Payment options available

All Type of credit cards and debit cards or BANK Transfer will be accepted. Cash on delivery for above Rs.250/- could be handed over at the time of our logistics partner deliver order to you.

Why does MEDZSTORE ask for prescriptions?

Government of India has mandated compulsory prescription for certain medicines. This ensures you receive the correct medication.

What if I am not at home when the products are delivered?

In case you are not at home, please nominate a neighbor or someone close by who can receive the order. Ensure that they have the payable amount.

What is your cancellation policy?

You can cancel your order till we ship it., i.e. you need to send us a mail at [email protected] with your order number for cancellation or you can cancel by your order panel.

Quality and authenticity of the medicines:-

The product is being supplied directly by the vendors associated with the Company and the Vendor concerned shall solely be responsible for the authenticity and genuineness of the product so ordered.

How Does offers work:-

We offer discounts from 2% to 15%, For non pharmaceuticals products a maximum discount of 5% can only be applied. You can apply diuscount coupons during


What if I don't have the prescription at the time of ordering?

You can either upload while placing the order or you can e-mail or whatsup the prescription later with your order ID to [email protected]  or

+91 – 9940409404.